Privacy Policy
Last updated: September 4, 2024
1. Introduction
MiddleAxisPortal ("we," "us," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines the manners in which we gather, utilize, reveal, and protect information collected from you when you access our website middleaxisportal.site or when you employ our services for yacht chartering.
By engaging with our services, you are agreeing to the data handling practices as outlined in this policy. Our procedures adhere to applicable privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other relevant privacy laws in Canada.
2. Information We Gather
2.1 Personal Data
The following personal data is voluntarily provided to us when you:
- Reserve a yacht charter
- Reach out to us via our site or telephone
- Sign up for our newsletter
- Complete any forms on our site
- Take part in surveys or marketing campaigns
The data collected may include:
- Your name and contact details (such as email, phone number, and address)
- Financial details for payments (handled securely by external service providers)
- Your preferences and needs related to the charter
- Details of an emergency contact
- Information pertaining to dietary restrictions or medical conditions (if applicable)
2.2 Information Collected Automatically
Information automatically procured when you visit our website includes:
- IP address and geographical data
- Type and version of your web browser
- Web pages you visit and duration of visits on our site
- Source websites
- Details about your device (model, screen resolution, etc.)
2.3 Cookies and Other Tracking Methods
To enhance your online experience, we apply cookies and related tracking technology for:
- Maintaining your presets
- Analyzing web performance and usage
- Distributing tailored content
- Enhancing our service offerings
Your preferences for cookies can be modified in your browser settings or our cookie consent pop-up.
3. Utilization of Your Data
We employ the personal data collected for purposes such as:
- Service Provision: To ensure the availability of yacht charter services, manage reservations, and maintain communication regarding your bookings
- Support for Users: For addressing your queries and providing necessary support
- Handling Transactions: To execute payments and oversee billing processes
- Security Measures: To maintain safe operations and prevent deceitful activities
- Promotional Activities: With your approval, we may send you marketing materials and news
- Site Enhancement: To understand user behavior and ameliorate web functionality
- Legal Adherence: To comply with laws and regulatory mandates
4. Sharing and Revealing Information
We hold your personal data in confidentiality and do not exchange, swap, or rent it out to third parties. Your information could be disclosed under these circumstances:
4.1 With Service Partners
We may share details with credible third-party partners for tasks like payment processing, website management, data analysis, marketing assistance, and customer service needs.
4.2 For Legal Reasons
Your personal data might be shared if demanded by law, for legal processes, in urgent situations, or for probing possible dishonest or illegal acts.
4.3 During Business Transactions
In cases of mergers, acquisitions, or asset sales within the company, your data may be part of the transferred assets.
5. Data Safety
We apply both technical and organizational measures designed to shield your personal information from unauthorized access, alteration, or destruction. These include encryption, secure servers, access controls, periodic evaluations, and staff training.
Nevertheless, the transmission of data via the internet or electronic storage is not entirely secure. We cannot assure the complete security of your information.
6. Data Retention Periods
We keep your personal details for time frames essential to fulfill the intents for which it was obtained or as dictated by law. Typically, retention periods are:
- For Charter Reservations: 7 years (for tax/legal purposes)
- For Marketing Communications: until you choose to unsubscribe or request deletion
- For Web Analytics: 26 months
- For Customer Service Interactions: 3 years following the last communication
7. Data Subject Rights and Options
Your rights comprise access to data, rectification, erasure (as permitted by laws), data portability, opting out of solicitation, and managing cookie settings. Should you wish to exercise these rights, please get in touch with us at the provided details.
8. Third-Party Services
8.1 Google Analytics
To study web usage, we utilize Google Analytics, which you may opt out of via Google Analytics Opt-out Browser Add-on.
8.2 Integration with Social Media
Our website may feature links to various social platforms, each governed by their distinct privacy policies.
8.3 Transaction Processors
We engage with third-party processors compliant with the PCI DSS for managing transactions.
9. Cross-Border Data Transfers
Your personal data may be transported and handled in nations other than Spain. We institute safeguards as per relevant data protection laws.
10. Privacy of Minors
Individuals below the age of 13 are not the target audience for our services, and we do not wittingly compile their data. In case a minor has provided information, we urge you to notify us promptly.
11. Updates to This Privacy Policy
Alterations to this Privacy Policy may occur due to changes in our practices or as legal obligations evolve. Notifications of updates will be made through postings of the revised policy on our website, by emailing registered users, or through alerts on our site. Your continued use post-updates implies acceptance of these terms.
12. Contact Details
If you have inquiries regarding this Privacy Policy or our data handling practices, you may reach us at:
MiddleAxisPortal — Privacy Officer
Marina Bay
Barcelona 08005
Spain
Phone: +34 932 20 39 40
Email: privacy@middleaxisportal.site
13. Complying with Google Ads Consent Regulations
We adhere to the consent policies associated with Google Ads. Your choices for cookies and tracking can be edited at any time via our cookie settings.